North Mississippi Medical Center (NMMC) system recognizes its obligations and responsibility to provide each patient with the care most conducive to your comfort and well-being. It further respects the rights of the patient (and legal guardian) as an individual with unique health care needs. In providing this care NMMC has
the right to expect behavior on the part of the patients, legal guardians, relatives and friends which is reasonable
and responsible.
As a patient, you have the right to:
• impartial access to treatment or accommodations regardless of race, creed, sex, national origin, age, religion, handicap or source of payment for care
• be informed of all patient rights at the time of admission and the rules and regulations applicable to your conduct as a patient
• be treated with courtesy, respect, individual dignity and privacy
• access to people outside the facility by means of visitors and by verbal and written communications
• expect all communications and other records pertaining to your care including source of payment for treatment to be treated as
confidential
• participate in decisions involving your health care including the diagnosis, considerations of ethical issues, course of treatment,
alternatives, risks and prognosis
• know if medical treatment is for experimental research and to consent or refuse to participate in such experimental research
• know the identity and professional status of individuals providing services and to know which physician is primarily responsible
for your care
• expect your documented Advance Directive to be acted upon to the extent of the law
• expect reasonable safety insofar as the hospital practices and environment are concerned
• refuse treatment to the extent of the law and must be told of the potential risks involved with such refusal
• to be informed of any continuing health care requirements following discharge from the hospital
• a timely notice of termination of your eligibility for reimbursement by any third-party payer for the cost of your care
• request and receive an itemized and detailed explanation of the total bill for services rendered in the hospital
• prompt and reasonable response to questions and requests
• be offered spiritual care/pastoral counseling of your choice
• be offered spiritual care/pastoral counseling of your choice
• express your concerns about the care you receive. If you have a complaint or grievance, you may discuss it with your caregiver and/or you may contact Careline by dialing C.A.R.E (2273) or (662) 377-2273 (outside NMMC). Careline is also accessible via e-mail (www.nmhs.net/contact_us).
• request a review by the following organizations, if your complaint or grievance is not resolved to your satisfaction.
MS State Department of Health
Post Office Box 1700, Jackson, MS 39215-1700
(601) 576-7634 or 1-800-227-7308
Joint Commission, Office of Quality Monitoring
One Renaissant Boulevard, Oakbrook Terrace, IL 60181
1-800-994-6610 or complaint@jcaho.org
Medicare beneficiaries may contact the QIO to lodge a complaint or grievance at 1-800-633-4227 or 385B Highland Colony Parkway, Suite 504, Ridgeland, MS 39157
As a patient, you have the responsibility:
• to provide accurate and complete information about present and past complaints, illnesses, hospitalizations, medications and other
matters relating to your health
• to report unexpected changes in your condition to the responsible practitioner
• to report whether you clearly understand the course of treatment and what is expected of you
• for following the treatment plan recommended by the practitioner primarily responsible for your care
• for your actions if you refuse treatment or do not follow the practitioner’s instructions
• for assuming and fulfilling appropriately and promptly the financial obligations for health care
• to request consideration for charity care and provide hospital requested information within the assigned time frame
• for following rules and regulations, such as control of noise, smoking and number of visitors
• for being respectful of the property of other persons and the facility
• for not participating in the use of illegal drugs and/or alcohol
• for not bringing firearms, explosives or knives within the boundaries of the facility property
• for participating reasonably in discharge planning
• for keeping appointments and if unable to do so, for any reason, notifying the responsible practitioner or facility
• to notify your insurance company within 24 hours of admission (See back of your insurance card for instructions.)
If you need further information or have questions, please call Careline at 377-2273. |
