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Emergency Services


NMMC Emergency Services is comprised of::

The departments work closely to ensure that all patients have the quality of care that they deserve from the pre-hospital setting to inpatient services.

Ambulance Services

Ambulances Services is located at the Emergency Response Center, 1361 South Green Street in Tupelo, with additional 250 bases near The Mall at Barnes Crossing and in Baldwyn. Ambulance services are also provided for Itawamba and Pontotoc counties.

NMMC Ambulance Services works closely with Lee, Itawamba and Pontotoc county 911 Dispatch Centers to provide emergency response to all 911 calls. NMMC Ambulance Services also provides non-emergency transportation to move patients to and from NMMC facilities and personal residences.

NMMC is the first EMS in Mississippi to receive the American Heart Association’s Mission: Lifeline® EMS Gold Award for implementing quality improvement measures for the treatment of patients who experience severe heart attacks—from the 9-1-1 call, to the ambulance, to the ER, to the treatment for restoring blood flow through the heart.


The Ambulance Services staff responds to approximately 1,000 emergency 911 calls and 600 non-emergency requests monthly. Ambulance Services transports ambulatory, wheelchair and stretcher bound patients on the NMMC campus as well. Our staff includes Basic, Intermediate and Paramedic Level EMTs.


Carexpress transports critically ill newborns from area hospitals to the Neonatal Intensive Care Unit at the NMMC Women's Hospital, as well as critically ill newborns and children from NMMC to Le Bonheur Children's Medical Center in Memphis and other specialty hospitals.

Stationed at the hospital's Emergency Response Center, 1361 South Green Street, Carexpress is available 24 hours daily and staffed by highly trained neonatal and pediatric transport teams. The unit is taller and longer than most emergency vehicles with enough floor space to accommodate two incubators. This capacity is most helpful when transporting twins.

Carexpress looks like a fun ride, but its mission is quite serious. The unit has its own self-contained power plant that allows it to have alternative power sources. The unit carries oxygen as well as compressed air, which is mixed with oxygen and administered by a respiratory therapist.

In addition to the driver, who must be a registered Emergency Medical Technician with Mississippi State EMS driver certification, as many as four others can ride comfortably in the unit while attending to their patient. Depending on the nature of the case, these may include registered nurses from the Neonatal Intensive Care Unit, respiratory therapists and paramedics.



In 1986, the need for a medical helicopter service created the addition of North Mississippi Air, now known as CareFlight. The helicopter is leased from Air Methods, the largest medical aviation provider in America. Air Methods also provides NMMC with pilots who have many years of flight experience and thousands of hours of flight time, and an experienced, full time aircraft mechanic who is responsible for the maintenance and upkeep of the aircraft.

Based at Tupelo Regional Airport, CareFlight has logged thousands of flights to various destinations in Mississippi, Alabama, Tennessee, Louisiana and Arkansas.

CareFlight, regulated by the Mississippi State Department of Health's Emergency Medical Services Division, is licensed as a critical care transport service, the highest level of care obtainable in the United States for EMS. When requested, the flight crew provides critical care treatment to patients at any scene or referring facility within a 150-mile radius at their time of need. The helicopter cruises at 120 miles per hour.

CareFlight carries three crew members - a pilot and two medical crew members, on all flights. The medical crew, including registered nurses and certified paramedics, is highly skilled in advanced procedures. Specialized crew members, who are Certified Flight Registered Nurses (CFRN) and Flight Paramedics (FP-C) certified in ACLS, BTLS or PHTLS, PALS, and NRP, spend many hours obtaining continuing education to maintain competency at the critical care level. AirComm (AirMethods Communication Center) communication specialists assist in coordinating patient transports and obtaining necessary flight information. These specialists are also responsible for the helicopter's flight tracking to ensure the safety of the aeromedical crew and the patient at all times.

CareFlight handles four types of flight missions:

  • Scene flights

  • Transfers to NMMC from a referring facility

  • Transfers from NMMC to a receiving facility

  • Third hospital transfers

The aircraft is equipped with Advanced Life Support equipment and supplies which permit the crew to provide extensive services such as monitor arterial and Swan-Ganz lines, hang and transport blood and blood products, paralytic use, and administer advanced drips such as Cardizem, thrombolytics and Nipride.

CareFlight crews are also available to provide Ground Safety and Landing Zone Courses for area responders. For more information, email


CareFlight is proud to be a link in the chain of many who provide patient care to the thousands of people in this region. Our mission is to continuously improve the health of the people of our region. For more information, call: 1-800-THE DESK (1-800-843-3375).


Critical Care Transport


NMMC's Critical Care Transport serves as an extension of the Emergency Department and Critical Care Unit. This unit does not respond to scenes; instead, it is staffed by Emergency Department staff and used along with CareFlight medical helicopter to cover critical care transports from hospitals throughout the region to NMMC in Tupelo, the only Level II Trauma Center in the north half of Mississippi. The Critical Care Transport unit is dispatched when bad weather prevents CareFlight from responding, as well as when CareFlight is already responding to another call. The Critical Care Transport vehicle is staffed 24 hours daily by a team of registered nurses, paramedics and EMTs who have received advanced critical training to care for acutely ill patients.




Emergency Department

Located on the ground floor of NMMC's East Tower at 830 South Gloster Street, the Emergency Department is open 24 hours a day, seven days a week. The NMMC Emergency Department employs board certified physicians on its staff.

NMMC is designated as a Level II Trauma Center and Secondary Pediatric Trauma Center in the Mississippi Trauma Care System by the Mississippi State Department of Health. NMMC is one of three Level II Trauma Centers in Mississippi and the only one in the north half of the state to earn this designation.

According to the MSDH criteria, a Level II Trauma Center is an acute care facility with the commitment, resources and specialty training necessary to provide sophisticated trauma care. In addition, they must have specific departments, divisions, or sections: General Surgery; Neurological Surgery; Orthopedic Surgery; Emergency Medicine; Anesthesia; Post Anesthesia Care Unit (PACU); and an Intensive Care Unit (ICU). In addition, each Trauma Center maintains a Trauma Registry with up-to-date information.

The NMMC Emergency Department provides immediate treatment and stabilization for a wide variety of patients. The facility features 58 patient rooms, including seven for trauma, seven for cardiac care and two for otolaryngology cases. The Emergency Department also houses a Rapid Medical Evaluation Unit, located in the waiting area to rapidly screen, treat and disposition patients who present to the ED with minor acuity complaints.

The ESD visitation policy limits two visitors per patient at a time. Visitors must be at least 12 years old to be in patient care areas. Visitors under 12 may wait in the lobby with a family member. Children must always be accompanied by an adult. Cell phones are not permitted in patient care areas. Patients and family members may use the telephone located in patient rooms. Thank you for your cooperation.

NMMC treated approximately 85,000 patients through its Emergency Services Department last year, including patients who walk in or on their own, are transported by ambulance or medial helicopter from an accident site or other location, or from another hospital. The volume continues to increase yearly.