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Critical Care Waiting Area Conveniences

Patient Representatives

A Patient Representative is stationed at the Critical Care Waiting Area desk 24 hours a day. Patient Representatives assist friends and family in communicating with members of the Critical Care Team. Should you leave the waiting room for an extended time, please sign out with the Patient Representative and leave an emergency contact number.

Kitchen/Break Area

The kitchen/break area is located at the front of the Critical Care Waiting Area. Coffee and tea are provided free of charge. Vending machines and microwaves are available for your convenience. Please remember to keep food in the kitchen/break area only. No coolers are allowed.

Food Court and Cafe Express

The Food Court is located on the first floor of the medical center and is open daily from 6-9:30 a.m. and from 11 a.m.-8 p.m.
Chick-fil-A and Subway are located on the first floor of NMMC’s East Tower, near the elevators. Chick-fil-A is open from 7 a.m.-8 p.m.Monday-Saturday. Subway is open from 9 a.m.-midnight seven days a week.

Starbucks NMMC Cafe, located in the lobby of the Main Unit, has expanded coffee and chilled drink selections as well as a variety of food offerings. There is an expanded seating area as well with tables, WIFI and wall plugs. The cafe is open 7:30 a.m. to 4:30 p.m. and 5-7 p.m. Monday through Friday.

Cafe Express at Women’s Hospital is open from 7 a.m.-5:50 p.m. Monday through Friday and from 7 a.m.-2 p.m. Saturday and Sunday. Visitors are invited to use all these locations, and carryouts and snack items are available.


NMMC has three ATMs located on the first floor of the main hospital.


For your convenience, four pay phones are located behind the kitchen/break area in the Critical Care Waiting Area. You may receive incoming calls on these pay phones. Please see "Important Numbers" for a list of pay phone numbers. Cell phones are also permitted in the Critical Care Waiting Area.

Receptacles with USB charging ports are located in the Critical Care Waiting Area for cell phones and other portable devices.

Internet Service

NMMC provides WiFi Hotspots in the Critical Care Waiting Area and Short Stay Surgery Waiting Area. We also provide computers in the Critical Care Waiting Area for your use. These computers are located behind the kitchen/break area. Please limit your use of these computers so that other visitors may also have access.

Overnight Visitors

We make every effort to keep the Critical Care Waiting Area as quiet as possible but the Critical Care atmosphere does not always allow for uninterrupted sleep. We encourage those who live nearby to rest at home. Because of space limitations, we ask that overnight visitors be limited to four per family and that personal belongings be kept to a maximum of two bags. No pillows, blankets or air mattresses should be brought into the Critical Care Waiting Area. Patient Representatives will distribute one blanket per visitor nightly at 10:30 p.m. These blankets must be returned to the Patient Representative by 6 a.m. We encourage overnight visitors to bring a jacket or warm clothes from home. The Patient Representative can provide information on local hotels to out-of-town visitors.


Your safety is important to us. NMMC provides professional security staff 24 hours a day.

Spiritual Support

If you or your loved one need spiritual comfort during your time in Critical Care, please ask the Patient Representative to contact a member of our Pastoral Care Team. The NMMC Chapel is located on the third floor and is open daily.

Click here for Family Presence Guidelines for CCU

Other General Patient & Visitor Information