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Complaint & Grievance Policy

Patient satisfaction and quality of care are important at all North Mississippi Medical Center locations. NMMC’s staff works to address patient complaints and grievances in a timely manner and to improve the service provided to patients.

Patients or their representatives who have a complaint or grievance or would like to express concerns about their care and safety while in the hospital may contact Careline at (662) 377-2273 or visit


Patients whose complaints or grievances are not resolved to their satisfaction may request a review by the following organizations:

Mississippi State Department of Health

P.O. Box 1700

Jackson, MS


(601) 576-7634

The Joint Commission

Office of Quality Monitoring

One Renaissant Boulevard

Oakbrook Terrace, IL 60181


Medicare beneficiaries may contact QIO to lodge a complaint or grievance.


385B Highland Colony Pkwy., Suite 504

Ridgeland, MS 39157

(866) 775-5897



We care about your concerns

DIAL (662) 377-CARE (2273)

to share a compliment, complaint or grievance.