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Send a Patient an eGreeting!Complaint & Grievance Policy
Patient satisfaction and quality of care are important at all North Mississippi Medical Center locations. NMMC’s staff works to address patient complaints and grievances in a timely manner and to improve the service provided to patients.
Patients or their representatives who have a complaint or grievance or would like to express concerns about their care and safety while in the hospital may contact Careline at (662) 377-2273 or visit www.nmhs.net/contactus.
Patients whose complaints or grievances are not resolved to their satisfaction may request a review by the following organizations:
Mississippi State Department of Health
P.O. Box 1700
Jackson, MS
39215-1700
(601) 576-7634
The Joint Commission
Office of Quality Monitoring
One Renaissant Boulevard
Oakbrook Terrace, IL 60181
1-800-994-6610
Medicare beneficiaries may contact QIO to lodge a complaint or grievance.
QIO’s
385B Highland Colony Pkwy., Suite 504
Ridgeland, MS 39157
(866) 775-5897
CARELINE
We care about your concerns
DIAL (662) 377-CARE (2273)
to share a compliment, complaint or grievance.
